A LITTLE BIT ABOUT TSR.

Your Local Air Conditioning & Refrigeration Experts.

Our Story

TSR started back in 1987 when Tony Stephens set out to bring his expertise in refrigeration and air conditioning to his hometown of Gympie. Fresh from training at Amberley Air Force Base, Tony had a vision to build a business that combined top-tier service with a local touch.

Today, TSR is proudly a second-generation business, with Tony and Judy’s children—Dominic, Kate, and Nathan—leading the way. Each has found their place in service, management, and construction, continuing the family legacy with the same commitment to quality and customer care.

While we’ve been in the game for decades, we’re anything but stuck in the past. TSR thrives on challenging the status quo, embracing new technology, and always looking for ways to improve. Whether it’s keeping supermarkets cool or your home comfortable, our team is focused on delivering the best solutions with modern, forward-thinking approaches.

And with 24/7 service and support, we’re always here when you need us, ensuring your investment stays secure and your air conditioning or refrigeration systems perform at their best.

Installations,
Design & Construct

Air Conditioning
Service & Maintenance

Customer
Connected

Our Team

At TSR, we pride ourselves on our dedicated and skilled teams that drive our success. Each department plays a crucial role in delivering exceptional service and maintaining the high standards we’re known for. From our expert operations and service team to our innovative training and development programs, and our efficient sales and projects management, every member of our team contributes to our ongoing commitment to quality. Discover how each group within TSR works seamlessly together to provide outstanding solutions and support for our clients.

GET IN TOUCH

Why Choose Us

Local, family-owned for 35+ years

24 hour emergency service

Fully qualified, continuously training

Latest tech & innovative solutions

Transparent pricing

Energy efficient, sustainable practices

Our Work Portfolio

Client Reviews

    
 
 
       Posted on Google  
   
   Kari Rayner 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had TSR install our air conditioners and they were an absolute pleasure to deal with from start to finish. The boys who came onsite were respectful and considerate of our home, taking their shoes off and even placing a towel on my timber dining table to protect the surface from damage. These little touches really stood out and showed how much care they take in their work.

We recently had them back to clean our air conditioners and provide a quote for some new units, and the same high level of service was delivered. It’s great to find a company that consistently provides excellent service and genuinely respects your home. Highly recommend TSR
  
 
      Posted on Google  
   
   Lisa Chadwick 
 
 
 
 Trustindex verifies that the original source of the review is Google. Shout out to Wilson, who installed our air con yesterday, very professional and super clean, awesome job thankyou 😊
  
 
      Posted on Google  
   
   Mark Schadel 
 
 
 
 Trustindex verifies that the original source of the review is Google. From my first phone contact to final install of my Panasonic 9.5kW split air-conditioning,  their customer service and professionalism, has been exceptional! Advice, office staff, quote, cleanliness of install, politeness of tradesmen is first class! Thank you for your fabulous end to end local service.
I would highly recommend this company!
  
 
      Posted on Google  
   
   Bill Meischke 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and customer support
  
 
      Posted on Google  
   
   Janice Martin 
 
 
 
 Trustindex verifies that the original source of the review is Google. I found that the people  at T S R were very helpful and efficient.
  
 
      Posted on Google  
   
   Ralph Polley 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good quick service
  
 
      Posted on Google  
   
   Jean Sly 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had great service from the quote and to the installation.
Thank you
  
 
      Posted on Google  
   
   Ellie Whitestone 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used TSR on two occasions now and have been so impressed by the quality of service and product. A big shout out to Dave who is very knowledgeable and so lovely to deal with! Highly recommend.
  
 
      Posted on Google  
   
   Francie Rogers 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently had 3 air conditioners supplied & installed in my home and the entire experience was excellent from start to finish.
The technicians were friendly, respectful and left everything clean and tidy when the job was finished.
I’m extremely happy with the quality of the products, workmanship and customer service provided.
I would highly recommend TSR.
  
 
      Posted on Google  
   
   kylie donovan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Liam was a great help and sorted our warranty issue out quickly and professionally,great young bloke and highly recommend him for any aircon issues 👍

Frequently Asked Questions

What is an ARTICK licence?

Having an ARTICK licence is essential to operate in the HVACR industry. It guarantees the installers and technicians are appropriately trained in all aspects of the safe installation of air conditioners and refrigeration equipment.

Why should you look for the tick?

Looking for the ARC tick will give you peace of mind that the technician working on your equipment is professional and qualified and will adhere to the Industry’s Code of Practice. You are also doing the right thing by the environment and the law!

TSR holds an “unlimited design” QBCC (Queensland Building and Construction Commission) licence and is therefore qualified to design air conditioning systems of all sizes. This licence is most important and will always be made available to the client for their security and safety.

TSR also works closely with consulting engineers to achieve the best possible result for their clients. On many occasions TSR has been able to design and construct projects under their unlimited design licence. The success of these projects is reflected by the continued maintenance contracts established since completion.

Contact us today

Ready to start your project or have questions? Contact us

Your Local Air Conditioning & Refrigeration Experts.