TSR started back in 1987 when Tony Stephens set out to bring his expertise in refrigeration and air conditioning to his hometown of Gympie. Fresh from training at Amberley Air Force Base, Tony had a vision to build a business that combined top-tier service with a local touch.
Today, TSR is proudly a second-generation business, with Tony and Judy’s children—Dominic, Kate, and Nathan—leading the way. Each has found their place in service, management, and construction, continuing the family legacy with the same commitment to quality and customer care.
While we’ve been in the game for decades, we’re anything but stuck in the past. TSR thrives on challenging the status quo, embracing new technology, and always looking for ways to improve. Whether it’s keeping supermarkets cool or your home comfortable, our team is focused on delivering the best solutions with modern, forward-thinking approaches.
And with 24/7 service and support, we’re always here when you need us, ensuring your investment stays secure and your air conditioning or refrigeration systems perform at their best.
At TSR, we pride ourselves on our dedicated and skilled teams that drive our success. Each department plays a crucial role in delivering exceptional service and maintaining the high standards we’re known for. From our expert operations and service team to our innovative training and development programs, and our efficient sales and projects management, every member of our team contributes to our ongoing commitment to quality. Discover how each group within TSR works seamlessly together to provide outstanding solutions and support for our clients.
Our expert mechanics and Service Manager deliver top-notch service with 24/7 support and routine maintenance. Serving Gympie and the Fraser Coast, we ensure minimal downtime and high-quality care for both commercial and residential clients.
Our Sales and Project team manages everything from design to installation, ensuring projects are completed efficiently and to the highest standards. Our experienced and savvy installation team takes pride in their work, delivering top-quality air conditioning solutions. Clients benefit from our comprehensive first-year maintenance and partnerships with top sub-contractors.
Our friendly administration and management team ensures seamless operations and effective communication with field technicians. They keep everything running smoothly, making each client interaction positive and efficient.
What is an ARTICK licence?
Having an ARTICK licence is essential to operate in the HVACR industry. It guarantees the installers and technicians are appropriately trained in all aspects of the safe installation of air conditioners and refrigeration equipment.
Why should you look for the tick?
Looking for the ARC tick will give you peace of mind that the technician working on your equipment is professional and qualified and will adhere to the Industry’s Code of Practice. You are also doing the right thing by the environment and the law!
TSR holds an “unlimited design” QBCC (Queensland Building and Construction Commission) licence and is therefore qualified to design air conditioning systems of all sizes. This licence is most important and will always be made available to the client for their security and safety.
TSR also works closely with consulting engineers to achieve the best possible result for their clients. On many occasions TSR has been able to design and construct projects under their unlimited design licence. The success of these projects is reflected by the continued maintenance contracts established since completion.